easyJet Holidays is a legitimate, ATOL-protected package holiday operator backed by one of Europe's largest airlines. It offers genuine consumer protections and competitive pricing, though customer service and complaint resolution have drawn consistent criticism. Fine for most UK holidaymakers, but go in with realistic expectations around support if things go wrong.
easyJet Holidays is the package holiday division of easyJet plc, one of Europe's largest low-cost carriers, headquartered in Luton, UK. The company relaunched its holidays arm in 2019 under the easyJet Holidays brand, offering ATOL-protected packages combining easyJet flights with hotel accommodation. It is registered at Companies House (07151862) and fully compliant with UK Package Travel Regulations 2018, meaning customers are entitled to significant legal protections including full refunds if the operator cancels.
The brand's primary strength is its ATOL protection and the financial backing of a FTSE 250 parent company — your holiday money is genuinely safe here in a way it would not be with many smaller operators. However, easyJet Holidays consistently attracts criticism for slow refund processing, difficult-to-reach customer service, and limited proactive support during flight disruptions. Its Trustpilot score of around 3.8/5, while not alarming, reflects a pattern of complaints that go beyond isolated incidents. Amendment and cancellation fees are also notably steep and buried in the terms.
UK consumers booking with easyJet Holidays should pay close attention to the cancellation terms before committing, and consider travel insurance that covers supplier failure as a belt-and-braces measure alongside the ATOL protection. If disruption occurs, know your rights under EC261 for flight delays and under the Package Travel Regulations for significant changes — easyJet does not always volunteer this information proactively. Overall this is a legitimate, safe operator, but managing expectations around customer service is essential.