Eurocamp is a well-established operator with over 50 years in the European camping holiday market, offering mobile home and tent pitch holidays across France, Spain, Italy and beyond. They hold ATOL protection and are a member of ABTA, giving UK consumers meaningful financial protection. Mixed Trustpilot reviews and some complaints about customer service responsiveness are worth noting, but these are not unusual for a large operator of this scale.
Eurocamp has operated since 1973 and is one of the UK's longest-running European camping holiday specialists. The brand is part of Travelopia, one of the world's largest collections of specialist travel companies, previously owned by TUI before being sold to KKR in 2017. The company is registered in the UK at Companies House and trades legitimately with a recognised corporate structure. Their core product — mobile home and camping pitch holidays across Europe — is well-established and widely reviewed.
UK consumers booking with Eurocamp benefit from ATOL protection on flight-inclusive packages and ABTA membership, both of which provide meaningful financial safety nets if the company were to fail or if holidays are cancelled. The Package Travel and Linked Travel Arrangements Regulations 2018 also apply, entitling customers to full refunds if Eurocamp cancels. However, Trustpilot reviews are mixed — scoring roughly 3.5 to 4 out of 5 — with recurring complaints focused on slow customer service responses, amendment fee disputes, and delays in processing refunds during high-pressure periods such as COVID-19 disruptions.
UK consumers should read cancellation and amendment terms carefully before booking, as fees can be steep if plans change. Travel insurance is strongly advisable to cover costs not protected by ATOL or ABTA. Overall, Eurocamp is a legitimate, well-regulated operator — suitable for family holidays across Europe — but prospective customers should set realistic expectations around customer service and ensure they understand the booking terms fully before committing.