Gielly Green is a well-established, upmarket hair salon group with physical locations in London and a professional haircare product range sold online. The brand has a solid real-world presence and is generally well-regarded by clients. Product quality is considered premium, though pricing is at the higher end and some customers have flagged inconsistency in online order fulfilment.
Gielly Green is a premium London hair salon brand founded in 2005, with flagship locations in Marylebone and Belgravia. The company is registered at Companies House and has maintained a continuous trading presence for nearly two decades, which is a strong indicator of legitimacy. Their professional haircare product line is sold via their website and caters to clients seeking salon-grade results at home. The brand occupies the luxury end of the UK haircare market.
The salon side of the business enjoys a broadly positive reputation, with experienced stylists and a high-end client base. However, the e-commerce arm has attracted some criticism, with a minority of customers reporting slower-than-expected dispatch times and difficulties resolving returns. These are not uncommon issues for salon-led brands that have expanded into online retail, but worth noting if you are ordering products rather than booking an appointment. No serious fraud allegations or regulatory breaches have been identified.
UK consumers booking salon appointments can do so with confidence — Gielly Green is a genuine, reputable business with a proven physical presence. For online product orders, check the current dispatch timeframes on the website before purchasing and retain your order confirmation in case any follow-up is needed. Standard UK consumer rights under the Consumer Rights Act 2015 apply to product purchases, including the right to a refund for faulty goods.