Jet2 is a well-established, UK-based airline and package holiday operator with ATOL protection and a strong track record. It consistently ranks among the better-regarded mass-market holiday brands in the UK, though complaints about customer service and refund delays during disruption periods are a recurring pattern. Overall it is a legitimate, regulated operator that most UK consumers can book with confidence.
Jet2 is a Leeds-based airline and package holiday operator founded in 2002, operating under the parent company Jet2 PLC (formerly Dart Group PLC). The brand has grown into one of the UK's largest leisure airlines and holiday operators, flying millions of passengers annually from regional UK airports to popular European destinations. It is fully registered at Companies House and operates transparently as a UK-domiciled business, making legal recourse straightforward for consumers.
Jet2 holds ATOL protection (No. 6153) and ABTA membership, meaning package holiday customers are financially protected if the company were to fail or if flights are cancelled. Its Trustpilot rating of around 4.3/5 is notably strong for a mass-market operator of this size. The main criticisms from consumers centre on refund timelines during disruption events — a pattern seen across the industry but reported with some frequency by Jet2 customers — and occasional difficulties reaching customer service at high-demand periods.
UK consumers booking with Jet2 should ensure they are purchasing an ATOL-protected package to benefit from the fullest financial protection. Keep all booking confirmation emails, as these serve as your ATOL certificate. For flight-only bookings, protection is more limited, so paying by credit card (Section 75 Consumer Credit Act) is advisable. Overall, Jet2 is a credible, regulated operator and a reasonable choice for UK holidaymakers, particularly those flying from regional airports.