Lighting Go operates as a UK-based online lighting retailer with a registered Companies House presence, but its Trustpilot profile reveals a mixed picture with complaints around delivery delays and customer service responsiveness. The site offers a reasonable product range at competitive prices, but consumers should be aware of inconsistent after-sales support. It's not a scam, but it lacks the reliability and transparency of more established homeware retailers.
Lighting Go (lightinggo.co.uk) is a UK-based online retailer specialising in indoor and outdoor lighting, including ceiling lights, wall lights, floor lamps, and garden fittings. The company has been trading since approximately 2015 and is registered at Companies House, giving it a basic layer of legitimacy that rules out it being a fly-by-night operation. Its product catalogue is broad and prices are generally competitive against high-street alternatives. The site is secure with HTTPS and displays standard UK business information including a VAT number.
Where Lighting Go falls short is in the post-purchase experience. Customer reviews on Trustpilot paint a mixed picture, with recurring themes around delayed deliveries, slow email responses, and a returns process that some buyers describe as unnecessarily difficult. There is no prominent evidence of electrical safety certifications or WEEE compliance displayed on product listings, which is a concern for lighting products that carry safety implications. The lack of robust phone or live chat support means that if something goes wrong, resolution can be frustratingly slow.
UK consumers should treat Lighting Go as a usable but imperfect option — fine for straightforward purchases, but riskier for large or urgent orders. Before buying, screenshot the stated delivery timeframe and check the returns policy in full, particularly for large fixtures that may be costly to return. Pay by credit card where possible so Section 75 of the Consumer Credit Act provides additional protection if a dispute arises. If a stronger after-sales safety net matters to you, established retailers like BHS Lighting or John Lewis are more dependable alternatives.