Trust Score Breakdown
What We Found
- Domain established since 2009 — Very is the flagship brand of The Very Group with a strong multi-year track record
- SSL certificate valid — secure connection confirmed on very.co.uk
- Full UK customer service including phone, live chat and email — responsive and well-staffed support team
- The Very Group is a major UK corporate entity — registered in the UK with significant revenue and a long operating history
- Generally positive Trustpilot reviews — customers praise product range, delivery speed, and returns ease
- Comprehensive returns policy — 28-day returns on most items, standard UK consumer rights fully apply
- FCA-regulated credit products carry representative APRs that can be high — revolving credit interest costs should be understood before use
Company Information
| Trading Name | Very |
| Website | very.co.uk ↗ |
| Country | United Kingdom |
| Founded | 2009 |
| Parent Company | The Very Group (formerly Shop Direct) |
| Trading Status | Active |
Full Analysis
Very launched in 2009 as the flagship brand of Shop Direct, which subsequently rebranded as The Very Group. The group has a long history in UK catalogue retail, with origins going back decades through brands such as Littlewoods and Great Universal. Very itself is a major online retailer with a broad product range spanning clothing, footwear, electronics, home and garden, toys, and beauty — it is one of the UK's most visited retail websites. The Very Group generates substantial annual revenue and is a well-capitalised, established UK business with no legitimate concerns around its basic financial standing.
For straightforward purchases paid upfront, Very is entirely reliable. Delivery is generally fast and tracked, the returns process is well-designed and easy to use, and customer service is accessible and responsive. The product range is genuinely broad, and Very frequently runs competitive promotions. UK consumer rights fully apply to all purchases, including your statutory right to a refund for faulty goods.
The one significant caution is the credit offering. Very actively promotes buy now pay later and revolving credit accounts as part of its business model. These products are FCA regulated, but the interest rates on unpaid balances can be substantially higher than standard credit cards. If you make purchases on a Very account and do not pay off the balance in full during any interest-free period, you may accumulate significant interest charges. Our strong recommendation is to treat Very as a straightforward online retailer and pay for all purchases immediately with a debit or credit card. Do not use the credit account unless you fully understand and can manage the interest implications.