Wave Spas is a legitimate UK-registered business selling inflatable and rigid foam hot tubs at competitive price points. The brand has attracted a substantial customer base but carries a significant volume of complaints around product quality, warranty handling, and customer service responsiveness. Worth considering, but go in with clear expectations and keep records of all communications.
Wave Spas Ltd is a UK-registered company (Companies House number 12441679) that launched around 2020, riding the pandemic-driven surge in home leisure spending. The business sells inflatable and rigid foam hot tubs direct-to-consumer via wavespas.com, positioning itself as a mid-market alternative to premium brands like Lay-Z-Spa and Hot Spring. It is a legitimate, active UK trading entity with a real address and identifiable ownership.
The brand's main weaknesses lie in after-sales service and product durability. Trustpilot reviews reveal a polarised customer base — many buyers are satisfied with their initial purchase, but a meaningful minority report issues with pump failures, cover quality, and liner durability within the first year. Warranty claims appear to be processed, but response times draw consistent criticism, particularly in spring when demand spikes. There are no Trading Standards prosecutions or FCA-related concerns, but the volume of warranty-related complaints is above average for the category.
UK consumers considering Wave Spas should pay with a credit card to preserve Section 75 protection on orders over £100, and document all product condition on delivery with photos and video. Raise any faults promptly and in writing to establish a clear paper trail, as this strengthens your position under the Consumer Rights Act 2015. If after-sales support is a priority for you, factor in the reported delays before committing — the products can represent good value, but only if issues are rare or resolved efficiently.